Privacy Policy

1. Who we are

This Privacy Policy applies to dunansafety.com, operated by Xi’an Dunan Industry And Trade Co., Ltd. (“Dunansafety,” “we,” “us,” or “our”). Questions about this Policy may be sent to sales@dunansafety.com.

2. Information we collect

Information you provide

When you submit a B2B inquiry or contact us, we may receive your name, work email, company name, country or region, phone or WhatsApp number, product interest, estimated quantity, message, and files you choose to upload.

Technical and usage information

When you browse the Website, servers and enabled services may process information such as IP address, browser and device information, pages visited, referral information, approximate location derived from technical data, cookie identifiers, and interaction events.

Business communications

If you continue a conversation by email, phone, messaging service, quotation, or other business channel, we may retain the correspondence and related project information.

3. How we use information

• Respond to inquiries and communicate with business contacts.
• Review garment requirements, product interests, quantities, files, and destination-market needs.
• Prepare quotations, samples, product information, and document responses.
• Operate, secure, diagnose, and improve the Website.
• Measure Website use and the performance of content or inquiry journeys.
• Maintain business records and comply with applicable legal obligations.

4. Cookies and similar technologies

The Website uses cookies and similar technologies needed for site operation and may use them for analytics, preferences, security, and enabled WooCommerce features. Google tagging is present on the Website and may collect usage and interaction information according to Google’s own terms and privacy practices.

You can control cookies through your browser. Blocking some cookies may affect Website features. Where a consent tool is shown, use it to manage the available choices.

5. Contact forms and file uploads

Our inquiry form is provided through Contact Form 7. Submitted details and files are used to review and respond to the request. Do not upload unnecessary personal data, confidential data, export-controlled material, or information you are not authorized to share.

6. Embedded content and third-party services

Pages may contain links or embedded services from other providers, including Google Maps and communication or social platforms. Those providers may receive technical data and set their own cookies when their content loads or when you interact with it. Their privacy policies govern their processing.

7. How information may be shared

We may share information with personnel and service providers that need it to operate the Website, deliver communications, review a request, prepare a quotation, develop a sample, support production, arrange logistics, conduct testing, or provide professional support. We may also disclose information when required by law, regulation, court order, or a valid government request.

We do not state that every inquiry will be shared with every category. Sharing depends on what is reasonably necessary for the request.

8. International processing

Dunansafety operates from China and serves international business contacts. Information may therefore be processed in China and in other locations where relevant service providers operate. Applicable safeguards and legal requirements may differ by location.

9. Data retention

We retain information for as long as reasonably necessary to answer an inquiry, manage a business relationship, maintain project and transaction records, protect the Website, resolve disputes, and meet legal or accounting obligations. Retention periods vary according to the record and purpose.

10. Security

We use reasonable administrative and technical measures intended to protect information. No website, email transmission, file upload, or storage system can be guaranteed completely secure. Use an appropriate secure channel before sending especially sensitive material.

11. Your choices and rights

Depending on applicable law, you may be able to request access to, correction of, or deletion of personal information, or object to or restrict certain processing. You may also withdraw consent where processing relies on consent. To make a request, email sales@dunansafety.com. We may need to verify the request and may retain information when law or legitimate recordkeeping requires it.

12. Children’s privacy

The Website is intended for business users and is not directed to children. We do not knowingly seek personal information from children through B2B inquiry forms.

13. Changes to this Policy

We may update this Privacy Policy when the Website, services, or legal requirements change. The current version and “Last updated” date will be posted on this page.

14. Contact us

For privacy questions or requests, email sales@dunansafety.com or use our Contact Us page.